Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
What materials are used in Atolyestone jewelry?
We pride ourselves on using only the finest materials, including 925 sterling silver, 10k, 14k, and 18k solid gold, as well as high-grade natural gemstones and ethically sourced diamonds.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international express shipping usually arrives within 2-4 business days via our premium couriers.
Do you offer a warranty on your products?
Yes, every Atolyestone piece comes with a one-year international warranty that covers any manufacturing defects from the date of purchase.
Can I return or exchange my order?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized pieces are final sale and cannot be returned.
How can I find my correct bracelet or ring size?
We provide a comprehensive Size Guide on each product page. We recommend measuring your wrist or finger snugly with a tape measure to ensure the perfect fit before ordering.
Are your jewelry pieces handmade?
Yes, Atolyestone jewelry is meticulously handcrafted by master artisans in our workshops, combining traditional techniques with contemporary London design.